Refund & Returns Policy
Last updated: 10 September 2026
Return Window
If a product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery to arrange a return, replacement, or refund.
Eligibility
Items must be unused, in their original packaging, and accompanied by proof of purchase (order ID or confirmation email). Products damaged due to misuse are not eligible for return.
How to Request a Return
Email buykartel@gmail.com with your order ID, a description of the issue, and photos if the product arrived damaged. We'll respond with next steps within 2 business days.
Refunds
Approved refunds for online payments are credited back to your original payment method within 5-7 business days after we receive the returned item. Cash on Delivery orders are refunded via bank transfer or UPI.
Exchanges
If you'd prefer an exchange instead of a refund, let us know when you contact us and we'll do our best to arrange it, subject to stock availability.
Contact
Questions about a return? Email buykartel@gmail.com — we read every message.
Note: this is a general template. Please review and adjust it to match your actual return process and applicable consumer protection law before publishing.