1. Information We Collect
1.1 Information You Provide
When you create an account, place an order, or contact us, we collect: your name, email address, phone number, shipping address, and payment information (card details are encrypted and never stored on our servers).
1.2 Automatically Collected Information
We automatically collect: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This helps us improve your shopping experience.
1.3 Cookies
We use essential cookies (for cart and session management), preference cookies (dark mode, language), and analytics cookies. You can manage cookie preferences via your browser settings.
2. How We Use Your Information
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Providing customer support
- Sending promotional emails (with your consent)
- Improving our website and services
- Detecting and preventing fraud
- Complying with legal obligations
3. Information Sharing
We never sell your personal data to third parties. We share information only with:
- Delivery partners (name, address, phone for shipping)
- Payment processors (for secure transaction processing)
- Analytics providers (anonymized data only)
- Legal authorities (when required by law)
4. Data Security
We use industry-standard 256-bit SSL encryption for all data transmission. Our servers are hosted in ISO 27001 certified data centers. We conduct regular security audits and penetration testing.
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data we hold
- Correct inaccurate information
- Delete your account and personal data
- Port your data to another service
- Object to processing for marketing purposes
- Withdraw consent at any time
To exercise these rights, email us at privacy@buykartel.com
6. Data Retention
We retain your account data for as long as your account is active. Order records are kept for 7 years for legal compliance. You can request deletion of your account data at any time.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website at least 30 days before changes take effect.
9. Contact Us
For privacy-related questions, contact our Data Protection Officer at privacy@buykartel.com or write to: BuyKartel, Attn: DPO, BKC, Mumbai 400051.