1. Return Window
You may return most items within 30 days of delivery. Some categories have different return windows:
- Electronics: 7 days (defective only after 7 days)
- Clothing & Footwear: 30 days (unworn, tags intact)
- Beauty & Skincare: 7 days (unopened/unused)
- Furniture: 7 days (assembly required returns at buyer’s cost)
- Non-returnable: perishables, intimate wear, digital goods, customized products
2. Return Conditions
To be eligible for a return, items must be:
- In original, unused condition
- In original packaging with all tags, manuals, and accessories
- Not damaged due to misuse, accident, or negligence
- Accompanied by the original invoice or order confirmation
3. How to Return
Step 1: Log in to your account and go to My Orders.
Step 2: Select the item you want to return and click "Return Item."
Step 3: Choose the reason for return and preferred resolution (refund or replacement).
Step 4: Schedule a pickup. Our courier partner will collect within 2–3 business days.
Step 5: Once we receive and inspect the item, your refund or replacement will be processed.
4. Refund Timeline
- UPI / Wallet: 3–5 business days
- Credit / Debit Card: 5–7 business days
- Net Banking: 5–7 business days
- Cash on Delivery: 7–10 business days (bank transfer)
5. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Email support@buykartel.com with your order number and photos. We will arrange a free replacement or full refund, including shipping costs.
6. Seller-Initiated Returns
In rare cases where we are unable to fulfill your order, we will cancel it and issue a full refund within 3–5 business days.
7. Contact
Return queries: returns@buykartel.com | 1800-123-4567